Property Genie user guidePDF · 137 pages
View guide →
User guide covering owners, properties, tenants, accounting, setup, and portals.
How can we help?
Find setup guidance, common workflows, troubleshooting steps, and direct help from the Property Genie team.
Getting started
Plan implementation, request current installation packages, and prepare your team.
Start here 02Guides & documents
Find manuals and practical step-by-step instructions.
View documents 03Common tasks
Jump to frequently used property management workflows and feature guidance.
Browse tasks 04Troubleshooting
Work through access, connection, integration, document, and portal problems.
Get troubleshooting help 05Contact support
Send product version, category, urgency, and error details directly to our team.
Open a support request 06Video tutorials
Watch walkthroughs, feature demonstrations, and practical Property Genie guidance.
Explore training →No matching topics were found. Try a broader term or contact support.
Popular tasks
Use these shortcuts to reach the most relevant workflow guidance.
Guides and documents
Find the instructions you need. Search the full guide library.
Remove a tenant from an active leasePDF · 3 pages
View guide →
Illustrated walkthrough for moving out one tenant while other tenants remain on the lease.
Step-by-step help
Getting started
Set up your company
Enter company details and prepare your document and owner-payment settings.
Read instructions → AccountingSet up management fees
Create percentage or fixed fees, choose when they post, and set your company default.
Read instructions → Getting startedSet up shared document folders
Make sure every authorized workstation can reach the same templates and document paths.
Read instructions → Getting startedAdd a Property Genie user
Create an employee login and assign the appropriate security groups.
Read instructions → Owners and propertiesAdd an owner
Create the owner record and check contact, distribution, and reporting details.
Read instructions → Tenants and leasesMove one tenant out of a lease
Record a tenant's move-out without terminating the remaining tenants' lease.
Read instructions → Getting startedInstall or update Property Genie
Prepare for installation with the right package and account-specific instructions.
Read instructions →Need software or an update?
For your security, approved installers are distributed with version, compatibility, and account-specific instructions.
Still need help?
Support is available Monday–Friday, 9:00 AM–5:00 PM ET.